What to Expect at a Veterinary Appointment
Understanding what you can expect at your first appointment will help make the process easier and more pleasant for both you and your pet.
Get Settled
Please come approximately 10 minutes early to complete our New Patient Form. To save a bit of time, you can complete the New Patient Form online before your appointment.
Meet Your Veterinarian
A member of our team will review your pet's history and review their issues with you. We will dedicate time to answering any questions you may have.
Examination, Diagnosis & Treatment
Once a veterinarian has assessed your pet, we will provide you with a diagnosis and treatment options. The vet will work with you to determine a treatment plan for your pet.
Following your visit, we will write a detailed report of our diagnosis, the discussion your vet had with you, and your pet's treatment plan. This information will be kept for your reference whenever required.
Our Pet Care Philosophy
We proudly serve pet owners in Gold Canyon and the surrounding East Valley. Our team is dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion.
We are passionate about preventive care, client education and providing comprehensive emergency and surgical care to cats & dogs.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
Before treating your pet, we will provide a good-faith estimate of the cost of our services. That said, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility. A deposit based on our estimate is required prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
Please let us know as soon as possible if you need to cancel or reschedule an appointment, so another client may be able to use the space in our schedule.
- What types of animals do you treat?
We take care of cats and dogs.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an appointment?
You are responsible for the initial examination fee, plus any diagnostics or treatment that you consent to for your pet. This payment is due at time of service.
For further hospitalization, surgery or diagnostics, a deposit is required upfront with payment due in full on the date your pet is discharged.
- What are the fees associated with an emergency visit?
For all emergency examinations, a deposit payment is required. Once your pet has been examined by our vets, you will receive an estimate for treatment and a treatment plan will be determined.
If further hospitalization, diagnostics or surgery are needed, an upfront deposit is required, with payment due in full when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you complete pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.